Our heart at Christian Faith Goods is to provide you with meaningful, high-quality items that help you wear your faith and share your hope. We truly want you to be happy with your purchase!
Because each product is uniquely created and printed just for you after you place your order, our return and refund policy is designed around this special process. Please take a moment to read the details below.
Our Promise for Damaged or Incorrect Items
We stand behind the quality of our products. While we strive for perfection, sometimes mistakes can happen in production or items can be damaged in transit. If you receive an item that has:
- A manufacturing error (e.g., misprint, flawed material)
- Been damaged during shipping
- Arrived as the wrong item entirely
…please accept our sincerest apologies! We are absolutely here to make things right for you.
What to Do: Please contact our support team at [email protected] within 30 days of receiving your order.
What to Include in Your Email: To help us resolve the issue quickly and effectively, please provide:
- Your Order Number.
- A clear description of the problem.
- Clear photographs showing the issue (the damage, the manufacturing error, or the incorrect item received). This is essential for us to verify the problem.
Our Solution: Once we review your email and photos and verify the issue, we will gladly offer you one of the following solutions, based on your preference:
- A free replacement of the same item, shipped to you at no additional cost.
- A full refund for the item, processed back to your original payment method.
No Need to Return: In cases of damage or error, you do not need to return the faulty item to us. We trust the photographic evidence you provide and want to make this process as hassle-free as possible for you.
Important Note: Returns & Exchanges for Other Reasons (Size, Color, Change of Mind)
Because every single item at Christian Faith Goods is custom-printed specifically for your order, we are unable to accept returns or offer exchanges if:
- You ordered the wrong size (please check size charts carefully!).
- You selected the wrong color.
- You’ve simply changed your mind about the item.
Why this policy? Our print-on-demand model means we don’t keep inventory. Each product is made exclusively for you, making it unique. This allows us to offer a wide variety of designs but limits our ability to handle returns like traditional retailers.
We strongly encourage you to:
- Double-check size charts provided on apparel pages.
- Carefully review your order details (size, color, design) before confirming your purchase.
How to Initiate a Claim (For Damaged/Incorrect Items Only)
- Gather Info: Have your order number and clear photos of the issue ready.
- Email Us: Send an email to [email protected] within 30 days of receiving the item.
- Describe the Issue: Clearly explain the problem in your email and attach the photos.
- Await Our Response: We aim to review claims and respond within 1-2 business days with the proposed solution (replacement or refund).
Refund Processing
If a refund is agreed upon, it will be processed back to your original payment method (Credit Card, Debit Card, PayPal). Please allow 5-10 business days for the refund to reflect in your account, depending on your bank or payment provider’s processing times.
Exchanges
As mentioned, due to the custom nature of our products, we generally do not offer exchanges. The only exception is the free replacement we provide for items that arrive damaged or incorrect due to a manufacturing or shipping error.
Questions or Concerns?
Your trust means everything to us. If you have any questions about our Return & Refund Policy or need assistance with an order issue, please don’t hesitate to connect with our caring support team.
Email: [email protected]