Frequently Asked Questions (FAQ)

A: Generally, only one discount code or promotional offer can be applied per order. Our system typically doesn’t allow for combining multiple discounts at checkout.

A: We understand that sometimes plans change! Our orders move into production quite quickly to ensure we can get them to you promptly. If you need to request a cancellation, please contact us at [email protected] as soon as possible after placing your order (ideally within a few hours). We cannot guarantee cancellation once an item has entered the production phase, but we promise to do our very best if we catch it in time.

A: Similar to cancellations, modifying an order (like changing a size, color, or design) is challenging once it’s in production because each item is custom-made for you. Please email [email protected] immediately if you need to request a modification. While we can’t guarantee changes are possible, we’ll certainly try if the order hasn’t progressed too far. We highly recommend double-checking all details (size, color, design) before submitting your order!

A: If you notice an error in your shipping or billing address, please contact us at [email protected] within 12 hours of placing your order. We can usually update it within this timeframe. However, once an order has shipped, we are unable to change the address. Please see our Shipping Policy for guidance on what steps you can take if an order has already shipped to an incorrect address.

A: We securely accept major Credit Cards, Debit Cards, and PayPal for your convenience.

A: Oh dear, please accept our sincere apologies for the mix-up! If you received an item different from what you ordered, contact us at [email protected] within 30 days of delivery. Please include your order number and a clear photo of the incorrect item you received. We will quickly arrange to send you the correct item free of charge, or offer a full refund if you prefer. You can find more details on our Return & Refund Policy.

A: We are truly sorry if your order arrived damaged or has a manufacturing defect! Please email us at [email protected] within 30 days of receiving the item. Be sure to include your order number and clear photos showing the damage or defect. We will gladly arrange for a free replacement or issue a full refund for the affected item. See our Return & Refund Policy for full details.

A: Absolutely! Once your order ships out, we’ll send you a confirmation email containing your tracking number(s). You can use this number to follow your package’s journey online. You can also visit our Order Tracking Page for updates.

A: After our standard 1-3 business day processing time, shipping times vary by location. Within the US, it typically takes 3-7 business days. For international destinations like Canada, Australia, UK, and the EU, it can range from 3-15 business days depending on the product and location. For detailed estimates by region, please see our Shipping Policy.

A: Shipping costs depend on the specific items in your order and where they’re heading. The exact cost is calculated automatically and displayed clearly on the checkout page after you enter your shipping address, before you finalize your payment.

A: First, check the tracking details for the reason provided by the carrier. If the return was due to a carrier error, please contact us at [email protected], and we’ll investigate and help resolve it. If the return was due to issues like an incorrect/incomplete address provided at checkout or failure to collect the package, please refer to our Shipping Policy for information on next steps, as reshipment fees may apply.

A: It’s concerning when this happens! We recommend first checking all possible delivery spots (porch, side door, mailroom, neighbors), waiting 24 hours (sometimes scans are early), and contacting the shipping carrier directly with your tracking number. Unfortunately, once a package is marked as delivered by the carrier, we cannot issue refunds or replacements. Our Shipping Policy offers more detailed steps you can take.

A: We want you to be encouraged by our products! If your dissatisfaction is due to the item being damaged, defective, or incorrect, please refer to the ‘Product Issues’ section above – we will absolutely make it right! However, because every item is custom-printed just for you, we cannot accept returns or offer refunds based on personal preference regarding the design itself (if it matches what was ordered) or if you chose the wrong size or color. Please see our Return & Refund Policy for a clear explanation.

A: Because each product is created uniquely for your specific order, we are unable to offer returns or exchanges if the wrong size, color, or model was ordered. We provide size charts on applicable product pages and encourage you to review your order details carefully before completing your purchase to ensure you get exactly what you’re hoping for! Our Return & Refund Policy explains this custom production process.

A: Returns and exchanges are only processed for items that arrive damaged, defective, or significantly different from what was ordered. If this applies to your order, please contact [email protected] within 30 days with your order number and photos of the issue. You typically do not need to physically return the faulty item. We do not accept returns or facilitate exchanges for any other reasons, including ordering the wrong size/color or changing your mind.

A: We’re so glad you asked! Christian Faith Goods was founded by two friends, Shirley Watkins & Gabrielle Chambers, with a shared passion for faith. Our mission is to empower fellow believers like you to visibly express your Christian faith and share the hope of the Gospel through thoughtfully designed, high-quality goods for everyday life. You can learn more about our story on our About Us page!

A: Our items are lovingly printed and shipped by our expert partners located in various facilities across the United States. This distributed network helps us produce high-quality goods efficiently! For our Canvas Prints, we also utilize partners in Canada, Australia, the UK, and Spain to better serve customers in those regions.

A: We’d love to connect! The best ways to reach our support team are:

• Email: [email protected]
• Contact Form: Available on our Contact Us page. We typically respond within 24 business hours (Monday-Friday).